Welcome to
Webber & Quentin TMO
Community Starts With You
Happy households, living in healthy homes, as part of a cooperative community.
EMERGENCIES
If you have a gas/carbon monoxide leak, call the National Grid 0800 111 999.
If you have lost your gas supply, you should contact your individual supplier to determine if the issue with your meter or account.
Gas Emergency
If you are experiencing a power cut in your area, call UK Power Networks 0800 316 3105.
If you have lost your electricity supply, you should contact your individual supplier to determine if the issue with your meter or account.
Electricity
No heating or hot water? Call the council on 020 7525 2600 or 0800 952 4444.
If you have no drinking water in your area, call Thames Water 0800 714 614.
Leak/ Water
Call 101 to report a non-emergency incident
You can also report non-emergency incidents online: https://www.met.police.uk/contact-us
You can also call Southwark’s Noise & Nuisance Team on 020 7525 5777 for all anti-social behaviour.
Police/ Anti-Social Behaviour (ASB)
OUR SERVICES
Please call the TMO Office 0207 620 3001 or email by clicking the ‘Report a Repair Here’ button.
All emergency and urgent repairs must be reported by phone on 020 7620-3001.
In case there is no one to answer your call during day times (or during Fridays), and you have an emergency repair (e.g. toilet/ bath/ sink back surging, flooding, leak/ water penetrations, burst pipes or no power in the house), you can call our repair contractor Elkins directly on 0203 887 6864.
If the repair is not an emergency, you’ll be advised to call the TMO Office on Monday.
REPORT A REPAIR
If you would like to pay your rent online, or already have an online account with Southwark, click the button below to be transferred to Southwark’s Pay Your Rent homepage.
PAY YOUR RENT
Our Grounds & Maintenance service provider is Pinnacle. If you have any questions about their services or would like to provide feedback directly, and in the strictest of confidence, please click the link below to be taken to their 24 hour customer service team.
Alternatively, you can contact our TMO staff on 0207 620 3001 or email contact@wqtmo.org.
ESTATE CLEANING
If you would like to rent one of our community bike lockers, please click the button below which will open a form that you will need to complete. This form will be sent directly to our staff, and they will be in contact with you asap.
It is £52 per year to rent a locker. Payments are made in advance until 1st April and renew on this date annually.
BIKE LOCKERS
Community Starts With You
GET INVOLVED
Our TMO Board is made up of between 7 and 12 resident volunteers. We meet 4 times per year to discuss business matters and ensure the smooth management and running of our estate.
If you would like to learn more about us, or are considering joining the Board, click the button below to be taken to our Get Involved page.
THE BOARD
We have 4 Subcommittees made up of both Board members and volunteering residents, who address specific areas of the business and community needs; HR, Finance, Events & Engagement , Repairs & Grounds Maintenance.
If you would like to learn more, or are considering joining one or more subcommittee, click the button below to be taken to our Get Involved page.
THE SUBCOMMITTEES
Our Community Gardener oversees and manages the maintenance of all green spaces across our estate, working to a plan and schedule as set out by the TMO, and supported by BOST and Southwark Council.
Our Community Gardener also hosts regular Gardening Clubs where volunteer residents can learn and get experience by helping with gardening activities. Learn how you too can join in by clicking the button below.
GARDENING CLUB
Every resident on the Webber & Quentin Estate, whether you are a Council Tenant, Leaseholder, or Private Tenant, are eligible for TMO Membership. When you become a TMO Member, you instantly have voting rights which will help to guide the direction of the TMO and its business activities.
Find out how to become a TMO Member, today!
BECOME A TMO MEMBER
TMO BUSINESS & ABOUT US
TMO Business
Find out how W&Q TMO is run. You can view all our Policies, Meeting Minutes, Complaints Procedure and so much more by clicking the button below
ABOUT US
To learn more about our staff and other members of the team and what they do, please click the button below
CONTACT US
If you have any queries that you can not find the answers to on this website, please use the contact form to send your queries to our TMO staff.
Opening Hours - Phone/ Email/ Appointment only
Monday 09:30 -17:00
Tuesday Closed
Wednesday 14:00 -17:00
Thursday 09:30 -17:00
Friday Closed
Walk-in Surgery - No appointment necessary
Monday 10:30 -12:30
Tuesday None
Wednesday None
Thursday 10:30 -12:30
Friday None
FIND US
Webber & Quentin TMO
The Portacabin
Gray Street
Waterloo
London SE1 8UY
Tel: 020 7620 3001
E-Mail: contact@wqtmo.org