Webber & Quentin TMO – Residents Satisfaction Survey 2024/25

A sincere thank you to the 33 residents (27 tenants and 6 leaseholders) who took part in our October 2025 Satisfaction Survey. With a 20% response rate (33 out of 163 households), this represents a strong level of engagement for a community-based TMO. We are very grateful to everyone who took the time to share their views.

We are delighted to report extremely positive results:

• 97% of respondents are satisfied with our cleaning service.

• 100% are satisfied with our grounds and garden maintenance service.

• 100% of residents who used the service are satisfied with our repairs service.

These results are particularly encouraging when viewed in the wider context of social housing across London. Recent Tenant Satisfaction Measures published by several London boroughs show overall satisfaction levels typically ranging between 60–75%, with repairs and maintenance sometimes scoring lower due to sector-wide pressures. Against that backdrop, our results — particularly the 100% satisfaction ratings for grounds maintenance and repairs — highlight the strong performance of your TMO.

While larger landlords may receive higher numbers of survey responses overall, achieving a 20% response rate within a smaller estate community reflects genuine resident involvement and interest in how services are delivered.

We are proud that our results compare so positively with wider London trends. Most importantly, we remain committed to listening, learning, and continuously improving.

Thank you again for taking the time to participate — your feedback truly makes a difference and helps ensure Webber & Quentin remains a place residents are proud to call home.